We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.
Shipping / Delivery Methods
Larger, heavier items (including packing materials) are usually made using LTL freight delivery and are placed on a pallet. All freight shipments are “Self Service” delivery. We call it this because the customer is required to move the package into his/her residence. Please keep in mind these are usually large items and you may require the assistance of a friend or family member at delivery. Items shipped via freight delivery usually take 7 or less business days to arrive to your local delivery terminal closest to your home. (Due to the nature of freight shipping, delivery dates cannot be guaranteed). Some items will be shipped via freight delivery regardless of weight or size. In very exceptional cases where delivery is to a very remote location, there may be extended delays on this delivery, and will not be delivered within the estimated time frame. All LTL freight delivery shipments require a delivery appointment.
LTL POLICIES TO ENSURE SMOOTH DELIVERY:
SELF SERVICE TRUCK DELIVERY–The delivery service is "Self Service" CURBSIDE ONLY delivery without lift gate. The customer is required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. You do not have to physically enter the truck. We recommend that you have someone available to assist you with receiving your order.
DELIVERY APPOINTMENT- A delivery appointment is required and scheduled directly between buyer and carrier. Deliveries are Monday – Friday, and appointments are typically 4 hour delivery windows. If your delivery address is a business, the freight carrier may not call ahead and can arrive any time within regular business hours. In an instance that terminal is not able set an agreed upon time or date with customer for example: if customer is out of town, bad phone number, or unavailable for any reason, the terminal will hold the package for 3 days. After this time period if a delivery appointment is not set, 1PerfectChoice Inc. reserves the right to authorize one of the following options: A. Authorize delivery with no signature required and is released of ALL liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with 1PerfectChoice Inc. return/refusal policy and applicable fees will be deducted.
PHONE NUMBER- When your item arrives at the terminal closest to your home the freight company will call you to set up a delivery appointment. Please make sure we have the best phone number to reach you to ensure a quick delivery appointment set up. If an updated phone number is not provided and freight company is unable to reach you to schedule delivery appointment - 1PerfectChoice Inc. reserves the right to authorize one of the following options: A. Authorize delivery with no signature required and is released of ALL liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with 1PerfectChoice Inc. return/refusal policy and applicable fees will be deducted.
NARROW ROAD/ REMOTE LOCATIONS - Freight trucks are large, and are often tractor trailers. If the road in which the package is being delivered is a narrow road or remote road by the freight carrier’s required standards, the freight delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are subject to refusal fees.
REFUSAL / RETURN - If the shipment is refused and returned to 1PerfectChoice Inc., standard return fees will apply. 1PerfectChoice Inc. return policy is: 1PerfectChoice Inc. items are returnable within 30 days of delivery. The refund will be the purchase price, minus the cost of shipping both ways and a 15% restocking fee. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
ADDITIONAL FEES - If you are not home at the time of the agreed upon appointment, or for any reason require a reattempt delivery, additional fees may be required for reattempting delivery. Address changes requested in mid transit may require additional fees. Returns/Refusals for this reason are considered a standard return and will be subject to standard return fees.
THE FOLLOWING INSTRUCTIONS MUST BE FOLLOWED AT THE TIME OF DELIVERY:
Damages that occur in transit are unfortunate. Our policies are in place to protect everyone involved and help to expedite the resolution process. Our policies are directly impacted by freight companies as we have to follow their rules and regulations.
INSPECTION AND SIGNING FOR DELIVERY: Make sure that you inspect, open and count each package at the time of delivery. If the box or item has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. Count, open and inspect entire contents BEFORE SIGNING FOR SHIPMENT! Inspection is not the driver’s responsibility, so please be sure that you are the one making note of the damage on ALL of the driver’s copies of receipts.
Failure to note damages / shortages at the time of delivery releases 1PerfectChoice Inc. from all liability; therefore, you are responsible for any replacement costs. Specific notation of damage to the carton AND product is required.
DAMAGE NOT SPECIFICALLY NOTATED: If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as “Free and Clear.” A notation of “Subject to Inspection”, “Possible Damage” or anything of a similar nature on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the freight carrier will not accept responsibility for the damage. That means that we will not be able to provide replacements to you free of charge. You will be responsible for any replacement costs. Signing the delivery receipt is a legal contract that states that you accepted the product in that condition.
Driver Waiting For Inspection: All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. The time limits are based on the total weight of your shipment. If the driver refuses to wait, then you must call 1PerfectChoice Inc. right away at 909-594-8855
There are two categories of freight damage:
- NOTATED DAMAGE – Damages are notated when the damage is written on the delivery receipt and / or are refused. 1PerfectChoice Inc. must be notified of the damage and / or refusal within 72 hours so that we may issue you a refund. If the driver did not remove the goods at the time of delivery, you must retain the product and all of the packaging materials.
- CONCEALED DAMAGE – Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement or repair costs will apply on all concealed damages. It is the customer’s responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases 1PerfectChoice Inc. from all liability. If concealed damaged is discovered, 1PerfectChoice Inc. must be notified within 72 hours. We require that all original packaging materials be retained. Photographs of the outer and inner packaging as well as the damaged product are required. Free replacements or full refunds are NOT able to be offered for concealed damage.
PLEASE NOTE THE FOLLOWING ADDITIONAL LTL DELIVERY DETAILS:
- A legal adult is required to be present at the time of delivery that is aware of this freight policy and will adhere to it.
- 1PerfectChoice Inc. is not responsible if you are unable to get the furniture into your home for any reason. Please make sure to make all necessary arrangements. And take the necessary measurements of your doorways and other access areas prior to purchase.
DELIVERY SERVICE UPGRADES
Lift gate Services - Freight carriers can add the use a electronic lift attached to the truck called a Lift gate to bring the items to the ground for you- please contact 1PerfectChoice Inc. to arrange additional fees for this service.
Upgrades - Upgrades do depend on each carriers individual capabilities, and upgraded delivery service are not always available. Please contact us to inquire about further details and additional fees for any upgrade service.
FedEx/ UPS/ USPS
1PerfectChoice Inc. offers nationwide delivery within the contiguous United States. For smaller or light weight shipments (including packing materials) are usually made using common carriers such as FedEx, UPS, and USPS. The decision to leave your package without a signature is at the discretion of the delivery person.
- Items shipped via common carrier normally take about 3-7 business days to arrive to your home once they have shipped.
- Upon delivery, signature is usually not required.
- Please note we cannot ship to P.O. Boxes or Military APOs.
- If you notice any damage from shipping after you have accepted the delivery, please follow the instructions within our Damaged Merchandise policy.